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Beversbrook Medical Centre 2023-01-04 Person 1 5 0

I telephoned the surgery one day to try and book an appointment. I got sent away to go online the next day at 8am and fill something in to get a same day phone call. When I went online to do this, I got a message saying there were no appointments and I should ring the practice. So a day later, I am back to square one. When I rang I did eventually get through to a receptionist and was offered an appointment with a practice nurse but will have to wait 5 days for this. Without wishing to be rude to practice nurses, who I am sure do a great job, I asked why people cannot see doctors any more and if they are not seeing us patients, where are they? I was told they were busy with Scarlet Fever and Strep A cases. I pointed out that we have not been able to see doctors since long before these outbreaks happened. The receptionist said she could raise this and get someone to ring me. I asked if it would be likely to be much later than the date of the practice nurse appointment and was told yes probably. So I felt I had to accept an appointment with a prcatice nurse. As I am asked for my review, I would say that while I am sure the receptionist and the practice nurse are doing the best they can, the service we are getting from Patford House rubbish. It is a Doctors' Surgery where you cannot see a doctor. This is not really good enough. But my impression is that I will leave this review and nothing will change. I feel that the practice is saying, 'You can only have this, take it or leave it', and that really they are hoping we'll just put up with it forever or give up and go away.

I feel that I should have been offered an appointment with a doctor. This seems lik stating the obvious really and should not be a thing that could have been done better. It seems like the minimum I should have been offered.