Share review of Beversbrook Medical Centre
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Beversbrook Medical Centre
2022-06-10
Person
1
5
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10th June 2022
LONG call waiting times - ranging from 12 minutes to 25 minutes ! to get to speak to a receptionist for an appointment. Then they tell you they can make appointments like they used to. They pass your request to a bookings team who will decide if & when you get an appointment - this can take from a day to 2 weeks to get a response or appointment.
What an inefficient NON customer focused process that is !
Suggested improvements
They need to improve their contact management and the appointment making process. It was bad before COVID but now it has got so much worse. The on line booking feature has gone and we are forced to wait.
13th June 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient - Thank you for taking the time to write this review and we are sorry to hear of your dissatisfaction. We have a lady who is new in post who is here to enhance patient services on all levels. If you would like to email beversbrook@nhs.net and ask for Paula to call you I know she would be happy to engage and even arrange a face to face appointment so she can ensure you have all the services, including system online for routine enquiries and Doctorlink for more urgent needs, open to you. With best wishes - Julie Taylor - Patford House Partnership