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Beversbrook Medical Centre 2017-10-17 Person 2 5 0

My experience with the Nurse was very good. However my experience with the reception and information provided was incorrect and I am now having to return to surgery again to provide information. I enquired regarding what information was required by the surgery to revert to my maiden name. The young receptionist was unsure but instead of referring to an appropriate colleague for clarification she guessed at what info I needed to supply. I returned to the surgery that evening and spoke to another reception. They advised that the ibfo I had brought in was incorrect (letter from my Bank showing that I am using my maiden name). Again they tried to guess at the information needed, stating decree nisi and feed poll was only acceptable. Decree nisi I knew to be incorrect and I hadn't changed by deed poll as it's my maiden name. It was left for the surgery to contact me if other information was needed. Today I have received an "unsigned " email requesting the same incorrect information of a decree nisi + deed poll which doesn't apply in my circumstances. Why has no one actually taken the time to obtain the correct information. This cannot in this day be an isolated request? To add insult the email is addressed "Hi there" ...never in my professional life have I ever addressed someone in this manner! I will now have to return to the surgery once more with my decree absolute - one of the appropriate and correct documents. As a professional point of contact your reception should address patients in an appropriate manner and be able to refer to the correct information.