Share review of Beversbrook Medical Centre

Beversbrook Medical Centre 2023-02-13 Person 0 5 0

Numerous attempts to get an appointment with no success. Eventually once you get answered all you get is redirected to other NHS services such as 111 or A&E etc. (These services are under soo much pressure and GPs shurking their responsibilities does not help them no wonder the Hospitals and Paramedics and nurses are breaking ) Beversbrook call answer staff are rigid and firm they will not make an appointment for you. I categorically can say I do not need an ambulance i do not need at this point to go to hospital my evolving medical condition yes is a mystery and i can only by self research make a guess at possibly 10 or more causes something though a medical professional such as my GP could probably improve on and make then the right decisions and actions to help. I am under more pressure and concern not getting a needed appointment with my GP than the cause of the appointment need itself. It is crazy that a call agent can completely stop you getting this appointment and make such an important decision involving your health by stopping and refusing to make a request such as seeing you GP. If anyone can tell me who else i need to now go to to raise this issue and get needed appointment please let me know. i am intending on next step local health authority, CQC and local MP, but anyone else would be appreciated.

Simple, the call agent making an appointment.