Share review of Beversbrook Medical Centre

Beversbrook Medical Centre 2023-07-19 Person 1 5 0

1. Why are Patford House taking on new patients when they can’t even help the ones they already have. 2. I logged into urgent care for an appointment today and even with my NHS number you claimed I was not a patient at Patford House. I know I don’t have the easiest of surnames but with an NHS number provided that should not have been a problem. 3.I spoke to someone at the surgery about this at 8.09 told who me all today’s appointments had gone and to try Patches (the new Doctorlink) if I wanted an appointment as I would get an earlier appointment then if I booked through her (which is utterly ridiculous) why on earth do we have another app - surely one is enough, if they purport to doing the same thing. 4. Why do we have people at the surgery who can’t really help however nice they maybe., if you are feeling grotty you want someone to try and make you feel it’s not so bad , not constantly be told that you don’t exist by an app.I was also told that I would be contacting yes by the booking team (via text of course as.no one is capable of speaking to anyone). When I explained that when I have done this I always get sent appointments for the middle of the day which is hopeless when you work an hour away from home (even though I always mention this fact when I call). If people actually spoke to us they could probably gauge who is more in need. 5. I left. Beversbrook for many reasons and joined Patford House as they were so much better. I could get an appointment by speaking to someone, within a few days. I could go to my surgery in Sutton Benger (now on the off chance I win the appointment lottery (as opposed to a telephone consultation), I always get sent to Calne) and you’ve closed the dispensary which is such a shame as that was the one remnant of patient care that was left. Please I beg of you, stop taking on more patients, as you can’t look after the ones you have - or is it a numbers thing - the more patients you have, the better for the stats??? I know the medical profession is under pressure but this is just insane -because of this ludicrous system, people will be getting sicker than they need to be because they can’t see a doctor - which in turn will put more pressure on you. No one wants that.

Be able to get an appointment within a reasonable timeframe (days not weeks) without having to go online