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Beversbrook Medical Centre
2022-10-18
Person
2
5
0
18th October 2022
I have just been on the phone for 40 minutes trying to speak to someone, Every time 20 minutes was reached the phone was deliberately disconnected. Can someone please explain to me how anyone ever gets an appointment or an answer to a query?!! This surgery used to be amazing it is now rubbish,!!
Suggested improvements
ANSWER YOUR PHONES!!
19th October 2022
Response from Beversbrook Medical Centre
Dear Patient - We are very sorry to hear of your disappointment and would welcome the opportunity to discuss further, If you could email beversbrook@nhs.net and ask for Paula, our patient and experience lead to call you I know she would be delighted to advise what improvements we are trying to make. Best wishes - Julie Taylor