Beversbrook Medical Centre 2022-03-30 Person 4 5 0

I wanted to leave a review to thank Bev for all of her help. I had been prescribed a medication that was out of stock at all pharmacies. Bev facilitated an alternative for me and provided me with the bar-code to identify a pharmacy that had it in stock. A slight mishap when the new prescription was sent to the the original pharmacy who also did not have the alternative, not the pharmacy that I had requested, but again Bev was really helpful, ensured that she had solved the problem her end to enable the prescription to be released to the pharmacy that had the medication in stock. All of this was fairly stressful with a whole morning spent on the phone ringing pharmacies & the surgery. However, it would have been far more stressful if it had not been for Bev's help & assistance. Thank you!

Having to wait several time i a queue to speak to someone to sort out the above for more than 25 mins at a time when you have personally identified a pharmacy that has (the last box!) of your medication - before it goes out of stock is very stressful. A way to deal with these types of issues with efficiency (and less stress) would be hugely beneficial.