Bentley Village Surgery

Bentley Village Surgery 2021-12-14 Person 3 5 0

IThe Bentley surgery will be closing very soon in 2022. I had been seeing dr moore last 4/5 yrs on and off, and she is very attentive and showing genuine care. I had seen a different dr M over 10 yrs ago, who chuck me out pretty much after 5 mins, gave me nothing to help my illness, and overall she was really indifferent, no love and care being felt. It. Could be she had a bad morning and I came in as a patient. I’m hopeful she’s not always like this but it does take a long time for people to find the right doctor who they feel comfortable. It is sad this surgery is closing and I feel for those elderly who probably feel suicidal hearing this news. It is really difficult to find a dr you feel right and that you can trust, and we will miss dr moore for sure who has always been professional, and many more good things about her. The reception staff are superb. They are helpful, professional, polite and seem happy tin their job.

I don’t think much could be done now that the surgery is going to closed. We all received letters, I even received a letter belonging to a different patient/ resident not on my address. Scary. It is said one dr will retire and others do not want to stay. Our dr have abandoned our village; I feel for the elderly, who have no access to internet to express their concern. We are concerned but obviously, as for myself, I can only go back to my two preferred private dr or might start using my private health insurance. Not everyone has access to these and I’m saddened that Bentley will not longer have a surgery after years.

Bentley Village Surgery 2019-04-10 Person 3 5 0

Very hard to get an appointment on the day. Phoned dead on 8 am takes 5+ minutes to get through. Then told all appointments gone for the doctor I would prefer to see. Seems like you have to book 2weeks in advance to guarantee and appointment. Surgery has gone down hill since Dr J Moore retired. Have been with the practice for over 35 years. There are only 2 doctors I would prefer to see.

Bentley Village Surgery 2018-04-30 Person 4 5 0

This is a great practice when it comes to the doctors especially Iona Moore who really does go above and beyond when it comes to her care. The admin staff particularly the dispensary staff are however very poor when it comes to admin and organisations. When problems do occur they are largely unhelpful and very reluctant to try and solve the problem even when it is their fault.

Bentley Village Surgery 2017-10-10 Person 4 5 0

Great village surgery

Bentley Village Surgery 2016-12-29 Person 5 5 0

I had severe burns on my hand and I cannot be more grateful for the quite superb service I got from the nurse. She was extremely knowledgeable of everything to do with burns, was extremely understanding of what was required and I could not be more grateful for her wonderful treatment. She deserves a medal. Peter Stevens.