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Belle Vale Health Centre
2023-06-12
Person
1
5
0
12th June 2023
Can’t get a telephone appointment. All gone by the time anyone answers. Phone 111 and seven or more hours later they phone my surgery and demand I need a telephone appointment because I can’t physically get to the surgery. A joke
Suggested improvements
You have a duty of care. Stand by it. I just wanted my pain relief increased, but was met by “Can’t help” and now seven hours later and a push from 111 I’m waiting for a telephone appointment from you.