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Beechfield Medical Centre 2022-12-16 Person 2 5 0

Dreadful experiences with this surgery. Near on impossible to get a gp appointment, even a call back - have been trying to get a call back for my very young son for days, only to be told there are no slots left at 11am, not even for emergencies. I was number 65 in the queue 2 days ago. I get told to go to 111 when they are full, despite my sons issue being a simple telephone call that is not appropriate for 111 or a pharmacist and needs a GP. No wonder 111 are busy if they are getting referrals like this. The clinician and patient balance must be extremely wrong for this surgery for access to be so difficult, particularly for those that may be more vulnerable such as newborns and the elderly. I have also found the GPs very dismissive and lack thorough review notes before appointments - I don’t mind someone googling something whilst I am there, but to tell me there is no treatment (when I, as a nurse, know there is) before then googling it is poor practice in my opinion.

Access needs to be much, much better.