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Beauchamp House Surgery
2022-07-08
Person
2
5
0
8th July 2022
Even if you call at 8am for an appointment you've been told by them to make, the chances of getting an appointment are extremely low. I waited almost 90 minutes on hold for someone to answer, only to be told all appointments were filled. You have to select an option when you start the call which indicates you'd like to book an appointment. Why does a message play when they are all filled? If you are lucky enough to book an appointment, later they also claim in notes that they have contacted you with test results when they haven't and fail to record notes from telephone appointments that did take place. Some of the people that answer the phone are also extremely rude and abrupt and shouldn't be allowed to speak to patients who may be extremely worried about their own or a loved one's medical condition
Suggested improvements
Change the telephone system to stop people wasting their time. E.g. if Monday is emergencies only, say that at the start of the recorded response.