Beauchamp House Surgery

Written by a patient

Back room staff should not judge medical conditions( this can be very dangerous). If the patient is in a serious condition they should not be denied from seeing a doctor by medically untrained staff. If one day they get it wrong this could lead to legal action. A serious rethink and training is required. Nothing wrong with the doctors if you can get to see them.

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Written by a patient

I’ll just say first off that the actual doctors here are good when I’ve seen them, and do their best to treat you. But actually getting to see them is the issue. It usually takes over 100 calls from 8am onwards (no exaggeration) at which point when/if you finally get through, you’ll be greeted by hostile staff who will do everything in their power to deter you from seeing a doctor! Not only that but they ask for intimate details of what is wrong, then repeat it out loud, just after repeating your name in front of everyone in the waiting area. So much for discretion! I’d change doctors if I could but there’s overcrowding at all of them. But if you do have a choice, don’t choose this one.

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Involvement

Cleanliness

Staff

Appointment