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Bartley Green Medical Practice
2016-01-29
Person
2
5
0
Written by a patient
Written by a patient 29th January 2016
Firstly I visited the surgery 27/1/2016 my son was suffering from an ear infection we arrived early but waited 45 mins over appointment due time and I chased reception on 2 occasions without success and it's as if no one knows what going on . Eventually we saw the doctor she said she had an emergency and was quite abuptly said but 3 other went in before my son. Patients should be updated if there is going to be delays as was not a good service at all. We have experience very poor service as a family over the last few weeks. My mom also had to call the surgery and asked for a call back from a doctor last Friday she chased twice that day and to date she is still waiting!!!!!!! I have been with this practice since I was born and I feel the service is appalling. And we are reviewing an alternative. Very disatisfied .