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Bartley Green Medical Practice
2015-12-01
Person
3
5
0
Written by a patient
Written by a patient 1st December 2015
I went to Pat for a blood test and as old as I am, I still fear needles. She made me feel so at home and so comfortable. What I noticed in particular was that she went out of her way to be pleasant and to ensure my comfort. Not many do that, most simply do their job with minimum effort. She went over and beyond, for which I thanked her. She thought it was simply part of her job and I told her I wished most thought that way. I also told her that I thought it was my job to show my appreciation and thank those who go beyond their job description to create a better experience. To me that shows passion which I think most have lost nowadays which is a shame. Pat was very refreshing indeed! Well done Pat!
5th February 2016
Response from Bartley Green Medical Practice
Thank you so much for your feedback. We value patient's opinions vastly and we are very pleased you have had such a great experience at what can usually be a daunting time for people. We will pass your positive feedback on to Pat and we will ensure she is commended for the service she has given. Thanks again.