Share review of Bartley Green Medical Practice

Bartley Green Medical Practice 2015-12-01 Person 3 5 0

I went to Pat for a blood test and as old as I am, I still fear needles. She made me feel so at home and so comfortable. What I noticed in particular was that she went out of her way to be pleasant and to ensure my comfort. Not many do that, most simply do their job with minimum effort. She went over and beyond, for which I thanked her. She thought it was simply part of her job and I told her I wished most thought that way. I also told her that I thought it was my job to show my appreciation and thank those who go beyond their job description to create a better experience. To me that shows passion which I think most have lost nowadays which is a shame. Pat was very refreshing indeed! Well done Pat!