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Barn Surgery
2015-10-04
Person
4
5
0
Written by a patient
Written by a patient 4th October 2015
In my recent experience with a prescription the quality of service provided is very dependant on the reception staff. It took me 5 days to sort out a prescription because some staff were seemingly too busy or uninterested in trying to sort my situation out. It was only when Margaret took control on the fifth day and helped me directly that the problem was sorted. After the date of being prescribed I had to wait 6 days before I could collect from the chemist and start using the drug. I understand that the surgery is busy but the first point of contact are the receptionists and they should be trained to listen and take an interest in every patient problem and provide the necessary action or advice howevr busy they are.