22 Ferring Street, Ferring, Worthing, W SussexEngland, BN12 5HJ
I very much regret the cessation of the afternoon open surgeries. One knew one would have to wait, but at least people were seen in turn, and 'people watching' can be interesting. I recently attended the surgery one afternoon, mistakenly thinking I had read somewhere the the new appointment system has been abandoned. I have always been the most reluctant to see a doctor unless I have to, but this time was in considerable distress with a health problem, and symptoms which I even thought might become life threatening, but the receptionist insisted I could not see a see a doctor that day, and must telephone for an appointment at 8:00 am the next morning. The next morning I phoned every 3-4 minutes, but the line was constantly engaged until approximately 8:40 am . when I eventually got through and was given an appointment for 9:30 am. I arrived and checked in at 9:20 am, and then sat and waited for 40 minutes whilst a considerable number of people who arrived at various times later were seen in front of me. By this time I was getting a little agitated so I approached the receptionist and asked if I had been forgotten - but she said I would be seen next. I had never previously met the lady doctor I saw and do not know her name, but she dealt with my problem kindly and efficiently, for which I thank her. I do not know how the new system is supposed to operate, all I can say is that in my experience at least, it certainly didn't seem to be fair or patient friendly.
What a fantastic service I received when I needed a prescription urgently. Everyone involved in my care went out of their way to provide an excellent service. I cannot thank you all enough, you really made a difference.
Thank you for your positive comments - they have been passed on to the team.
A special mention of all the Nurses as well as the Receptionist they give a first class service.
All feedback is shared with the team and we are especially grateful for positive feedback.
I pre booked a GP appointment 2 weeks prior to consultation with DR Glew. I had to wait nearly an hour to be seen. Dr Glew had a medical student with him and the attention I received was good. The consultation was compromised because there were too many patients slotted into the morning surgery and 10 minute consultation is too short. Dr Glew is a first class doctor and I feel the medical student was given little time whilst I was there to gain meaningful clinical experience. I rarely need to see a doctor and I am unhappy that the GP service is so restricted .I understand emergencies arise but no explanation was given for the overlong waiting time. If I pre book a GP appointment I expect to be seen as arranged, a10 minute wait is acceptable.
We are really happy that you were pleased with our service and apologise you were kept waiting longer than you felt acceptable without explanation. Sometimes surgeries can run late if an unforeseen emergency arises, however we do not 'slot' extra patients into our planned surgeries. Each patient is allotted a 10 minute contracted slot. It does happen that a patient may need more than 10 minutes, which will make the clinic run late.