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Barn Surgery
2015-03-05
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Written by a patient
Written by a patient 5th March 2015
Your receptionist was engaged in a long phone call and I decided not to interrupt her and since standing for me is uncomfortable I sat down and apparently the receptionist thought I was waiting for someone I had accompanied.
The practice needs two receptionsits at all times. When free the receptionist actively sorted out my problems.
Thank you to the doctor who reassured me.
9th March 2015
Response from Barn Surgery
I am sorry you did not get booked in at the desk, we are considering purchasing an electronic touch screen in future to alleviate the queue at the desk. We do actually have two receptionists on duty in the mornings, however have recently moved the second receptionist upstairs to answer calls and hopefully improve patient confidentiality. Sometimes it is hard to tell initially when an enquiry is going to be a long one and interrupt the caller to transfer the call upstairs, but all receptionists do try to do this whenever appropriate.