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Balmoral Surgery
2017-12-12
Person
2
5
0
Written by a patient
Written by a patient 12th December 2017
Just had an appointment with a female doctor after having waited 4 weeks to get one and her manner was abrupt and rude and the whole patient experience was sub-standard. I felt very uncomfortable and came away feeling very upset. There was no clarity provided as to what actions had been taken and the next steps, quite frankly not the level of service I expect from a professional organisation.
I rang to complain and told that the only way to do this is to write a note and drop in to the practice manager as over the phone and email are not options. It seems that the surgery is making it quite hard to complain yet quite easy to leave positive feedback.