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Balmoral Surgery 2017-06-27 Person 2 5 0

My 80 year old Mother was very poorly and could not get an appointment for that day so I give her my appointment that I had booked for myself as she needed it more than me, I rang to change the name on the booking I was made to feel like a naughty little child by the receptionist who told me that I wasn't really allowed to do that ! Why??? To which she answered sarcastically "I don't make the rules " and don't do it again! Errmmm ! I thought that your Doctor was supposed to give you great care not treat you like a child ! Rude