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Balmoral Surgery
2017-02-11
Person
2
5
0
Written by a carer
Written by a carer 11th February 2017
My mother is 92, she suffers with heartbproblems and bone cancer and is in pain particularly when walking as both legs have pins. despite her chronic illness she does not attend the GP very often. HOwever last Tuesday she had an appointment as she has a wound on her leg that would not heal. she saw the GP who advised that the wound would need dressing and that the district nurse would call to her home as the new surgery is some distance from where she lives ..all good. But then she saw a practice nurse who was rude, patronising and told her that she certainly did not need the district nurse and that she must get a taxi. This uncaring professional obviously had not looked at my mums history and didn't care. HAving managed an NHS practice for many years I find her attitude irresponsible and uncaring .it is always difficult persuading mum to visit the doctor as she doesn't want to be a nuisance and now she doesn't want to go back . My mum was very upset. Very disappointing