Ballyclare Group Practice
Ballyclare Health Centre, George Avenue, Ballyclare, Co Antrim Northern Ireland, BT39 9HL 43 reviewsReviews
For three days in a row I have been trying to get a phone consultation with a doctor. There is always a waiting time for 30 odd minutes on hold and then I'm cut off. trying again I get cut off again after about 30 minutes.
This is a rubbish way of trying to get an appointment, in fact its the worst I've ever known in all my years with my GP. Terrible situation to just wanting to talk to my GP.
Buck up your ideas Ballyclare Group practice.
At 9.01am I rang to get access to a doctor for my young daughter. I was placed automatically on hold for 30 mins. Then cut off at 9.31am. I phoned back to join automated queue then was played a recording to sat that lines were now closed for the day at 9.50am. Shocking system. Terrible care for patients.
Got through at 9.02 as soon as the lines were open. Got cut off at 9.35. Rang again and got cut off at 9.55. Rang enquiries to be told nothing was wrong with the phones and put on hold for appointments and again cut off.
Rang at 9am this morning, put on hold, only for the phone to be cut off at 9.35am. Rang straight back and got told the doctors lines were full at 9.40am!!!!
Rang to get through to a general enquiries, from 9.45am till 11.15am I finally got speaking to someone at 11.20am after a few cut offs told be told that I would have to ring back in the morning!!
Absolute joke of a practice
Ballyclare group practice a rang 6times no one would answer a think that clinic should get there act together answers there calls a b honest there worst clinic in ballyclare better off going to vet for treatment dispoint in them worst clinic it not hard lift fone an answer there disgrace that wat think off them?
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