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Balham Park Surgery
2018-07-19
Person
1
5
0
Written by a patient
Written by a patient 19th July 2018
Very unhelpful and discourteous person on the phone called Richard. Refused to listen to the urgency of the problem, kept insisting and interrupting and sent a text to book a telephone appointment at 11 pm (at night) 3 weeks from day of call, refused to give a more considered time slot. When I asked him for his full name to register a complaint he refused. Horrendous deterioration in level of service at reception at this surgery over the past few years