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Ashingdon Medical Centre 2023-05-06 Person 4 5 0

The triage system works well and I always get an appointment if needed either remotely or F2F. The E consult option allows me to explain my issues clearly and I assume frees up reception time. All medical staff are caring and compassionate as are most reception staff. My only issue is that just one member of staff is often sharp, argumentative and unhelpful. When you are feeling ill this can be very upsetting and distressing. However overall it is a brilliant practice , thank you.

To the member of staff concerned, please don't treat the patient as an enemy. Personally I am most grateful for your time and always treat you with the respect you deserve. To that end I would like to be treated in the same way. This does not reflect on my visit yesterday when all reception staff were caring and kind.