Ashingdon Medical Centre

Having to wait three weeks for an appointment regarding issues that the doctors have been aware of for months surely isn't right? Especially when they are no closer to helping with the symptoms than when I first queried. I was sent for blood tests fairly quickly, which is great, but then no form of follow up whatsoever. Just really disappointing. I have made a third appointment dealing with exactly the same thing. I'm hoping third time is the charm, but I'm assuming, based on my experience so far, that it will be weeks, if not months to find out.

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It takes 2 to 3 weeks to get an appointment. During the week before I get many texts reminding me of my appointment. The day before this precious appointment (yes appointments are precious as they are so scarce) I get a phone call to say "there has been an emergency" and I will be unable to see my Doctor as all his appointments have been cancelled. I was offered either a Locum or a wait of another 2 weeks to see the Doctor. This has now happened 3 times. The first time I had a rash due to an allergic reaction of a heart drug.....I was told by the not yet qualified Doctor that I either had bed bugs or scabies! Neither of which I had and the latter is caught from living in crowded condiitions....I live on my own! I had to wait another 2 weeks to get the drug changed to another one....hey presto the rash went. The second time I got a Nurse. These are NOT qualified Doctors. Today will be the third time I have had my appointment cancelled, if I get a Nurse or unqualified Doctor in training I shall walk out and change Doctors.

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3 weeks to get an appointment is disgraceful, better to call 111 or when your really really ill as I am and have been, call an ambulance, no care here as they have no power to treat you for further referral. I hear the same for most surgeries, N.H.S has collapsed, Dr's take the money but they are powerless to treat. Interview your Dr first, after all he works for you, this is not a free service, we all pay in and deserve better.

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This evening attempted phone call,ansaphone saying closed,no mention of why!Website claims 18.30 closure, don’t believe what you read.

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Unfortunately getting an appointment with a Doctor here, is like finding a golden goose egg. Then when you have a precious appointment booked, and the NURSE cancels it yet you still get the "remember your appointments" texts, it's even worse. Nurses are OK for some things, but they are woefully inadequate for others and really shouldn't even appear on the appointments availability list at reception. This last week all I could get was a call back from the nurse, who diagnosed me without seeing me as having the "common cold"....I have flu and I have it badly. She then suggested that I get myself Day and Night Nurse, no Pharmacist in this area would dream of letting me have it on the medications I am on for my heart. My poor neighbour had to traipse round trying to get something she never would get. Now, it's a week on and the Doctors is apparently closed until after Christmas, my flu hasn't gone it has travelled down to my chest, I really need antibiotics as I can't walk 5 steps without having to sit down to breathe. Which leaves me with having to call an ambulance. No wonder the NHS is under stress. I would recommend both the Doctors at this Practice...IF you can ever get to see them, but that's a bit of a gamble which you may not be prepared to take.

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