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Ashdown Forest Health Centre
2016-09-13
Person
1
5
0
Written by a patient
Written by a patient 13th September 2016
the new telephone system does not work for any one with additional needs. I am blind and do not drive. I rely on other to help me make appointments and get me to the surgery. I have telephone 4 times today in order to make an appointment. after hanging on the telephone for over 20 minutes on each occasion ( a call for which I will have to pay!) I was still unable to get an appointment. I rang @ 8.30am and no one anserwed the telephone it just keep ringing- seems no one had turned on your telephones!!I spoke to a receptionist at 11.12am this morning to be told there were no appointments and would need to ring back on Friday @ 8.30am . I telephone again @ 11.32 to try again to be told that I need to ring again today but after 1.30!!!! why was I not told this when I spoke to someone at 11am? Why are the staff so unhelpful bordering on rude?
I need an appointment , would like to see the doctors I saw before who ordered all my test, I have been told I need to come into the surgery to speak to a doctors about the results but i am unable to make an appointment. Lets hope the results are not saving that I could die tomorrow as I would still be awaiting for an appointment.