Ambrose Avenue Group Practice

Ambrose Avenue Group Practice 2019-02-11 Person 5 5 0

This is a bit late, I tweeted about this, back in November. I just noticed the review site and would like to send out a big thank you to Dr Pinto at #NHS #TollgateSurgery who took timely action in sending our son to the hospital to receive expedited care. He is now diagnosed with Asthma and is under 8 weeks of aggressive management. Thank you #NHS and amazing staff at #ColchesterGeneral who kept everything ready before our son was rushed in an ambulance to the hospital.

Ambrose Avenue Group Practice 2018-08-14 Person 2 5 0

If you can get an appointment the surgery and staff are great but it’s almost important to get in. Today for instance at 11.14am it took me 11 calls before I could get through and then having pressed the appointments button I was on hold for 19 mins to be told the first appointment was 3rd September, I would have to ring in the morning and anyone who is at this surgery knows you can’t get through and when you do normally after about 40 calls all the appointments have gone. Would I recommend NO, not until they sort appointments out, you can book online 1st appointment is 10th September

Ambrose Avenue Group Practice 2018-05-12 Person 1 5 0

On behalf of a client John Riddett. This gentleman has mild to moderate learning disability and poor mobility. He has had numerous test in Feb 2018 including an ECG. This man is still experiencing swollen legs and feet and at times shortness of breath. We have been waiting for a meds review and results of his test. Dr pinto had agreed to do a home visit after a lengthy conversation about Arthur health. Dr Pinto agreed he needed to be seen ASAP due to his ECG. Dr pinto didn’t turn up on the 3rd May 2018. Another appointment for a home visit had been arranged after much encouragement by staff for the 11th May. Both appoinents were crucial for JR. Doctor failed to turn up. With this information I have given JR a list of options to contact CQC and NHS England as I feel he is being neglected by the surgery! When staff called to get another visit reception would t give an appointment! Said they didn’t have any !! When asked to come out they said he can walk!! This is extremely poor and negligent on the surgery behalf. This man is 68 years old poor mobility. He had been promised 2 home visit to discuss his result from Over two months ago. I am totally appalled by the lack of care your surgery hasn’t afforded Arthur.

Ambrose Avenue Group Practice 2018-02-21 Person 4 5 0

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Ambrose Avenue Group Practice 2018-01-11 Person 2 5 0

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