Share review of Alvaston Medical Centre

Alvaston Medical Centre 2016-10-26 Person 1 5 0

if you want great care avoid this surgery at all costs. Reception staffs attitude is truly awful, although there is the odd staff member that appears to still view the job as a vocation on the whole over the years I have been there I can not praise the surgery in any particular way.It is your typical dismissive NHS GP practice, all health problems are caused by the patient, all health concerns are ignored until raised with a higher authority(ie NHS England) which you can only do if the surgery hasn't convinced you to fill in a complaints form... which of course they hand out like candy and can become quite insistent at reception that you follow that complaints process .Staff knowing full well that the complaint can then not be escalated other than to the Ombudsman and therefor the Practice Manager can control the complaint internally and serious complaints are never resolved or improvements to patient care are never addressed by a higher authority. The complaint does not exist except as standard letter templates sent out to all patients who complete a complaints form. I doubt they even read the complaint as another patient said to me while queuing outside the surgery door early one morning." They probably land straight in the Practice Managers waste basket" If you want great healthcare do not consider Alvaston Medical Centre as this Surgery by it's own admission on it's Website News feed. Can not cope and therefor the staff are under extreme stress, trying to do a difficult job with off times rude (frustrated) or difficult(complaining) patients(people with sometimes extremely serious health concerns) needing appointments(these do not exist at this surgery, not same ,next day, online, pre bookable ) Best advice ...Nhs choices..."preferable gp "option and make sure you read customer reviews carefully and see which surgery rates the highest.