Share review of Alvaston Medical Centre

Alvaston Medical Centre 2016-07-07 Person 2 5 0

I found the system online easier to use than trying to get through on the phone. Now the only appointments available are with Jean the nurse practitioner. There used to be available appointments with the doctors but not now. I have been lead to believe that I have to speak to a medic and he decides if my condition warrants seeing the doctor. This now negates the use of system online unless ordering prescriptions as I now have to phone and if you can get through you might be allowed to see the doctor. I do realise that our doctors are busy all the time but what is the point of the system online? It made it easier to make the appointment and you knew you were going to be seen. At the moment I can't drive and getting through on the phone in the morning well enough said. Why has this all been brought about without letting patients and carers know? I for one wasn't made aware of the changes till I ended up turning up at the surgery for an appointment with the nurse regarding my dressing!!