Share review of Alvaston Medical Centre

Alvaston Medical Centre 2016-04-04 Person 2 5 0

The booking system appears to be aimed at people who probably do not contribute to the NHS, i.e. unemployed, retired, disabled. For those of us who work full time the unacceptable wait at 8AM to get through to a receptionist is usually followed by a disappointment and a request to call back the next day, then possibly the next day, then possibly the next day. This has happened to me and other members of my family on several occasions, very awkward when you're trying to get to work or start work around 8AM. To avoid this I tried the Systmonline booking service, this only has appointments for the practice nurse, no GP's available (Note to Practice Manager - is there any point in using this service? You, therefore we, are paying for it I assume. Just tried phoning for a non-urgent appointment. The 574487 number is permanently engaged. If you use callback it doesn't work, goes from ringtone to engaged in a second. The 08444 number is now not available. the 755990 number went to "we're aware of your call" etc etc and stayed engaged for over twenty five minutes! Bearing the above in mind, why is Alvaston Medical Centre touting for business from the new Buttercup Leys development between Alvaston and Thulston? If you can't handle the current workload why are you encouraging more people to be disappointed? Anyway, have given up using technology (which doesn't appear to your strongpoint) so I will drive to the surgery, park on Boulton Lane slowing down the traffic and get embarassed by the receptionists asking me detailed questions in front of the queue about why I need an appointment, and could I: Come back tomorrow Come back next week Or phone Or use the online thing We're really busy.....