Alvaston Medical Centre 2018-10-22 Person 1 5 0

I work full time, so I called to book an appointment in my lunch hour. My aim was to gain an appointment in the next week, so not an urgent or immediate appointment was needed. The phone was answered and I asked to book an appointment and was told by the lady that I needed to ring at 8am the next morning to gain an appointment on the day - I explained I worked full time and didn’t/couldn’t attend an appointment at such short notice and would like to book 5days ahead, yet still told to call at 8am. No logic what so ever. So, I called at 8am, to be cut off as their was a queue. After 3 attempts and 20 minutes of waiting I finally got into the queue to be told I was 17th(!) in the queue. Bear in mind I need to be at work for 9am and this is now 8:25am! I gave up. Called the next day, again on my lunch hour, another lady answered and made me an appointment (Wowee, it was asif I was dealing with another medical centre!). Attended my appointment today. Arrived 5 minutes early, only to wait 50 MiNUTES!!!!!!! to be seen, for a 5 minute appointment. Absolutely appalling all round. No understanding for people who need to see a GP and who work full time and contribute towards the NHS. Really, what I am I paying towards? A poorly ran business that doesn’t help, understand or support in anyway.