Alvaston Medical Centre 2017-04-06 Person 2 5 0

Myself and wife have been with this surgery since setting up house in Alvaston some thirty three years ago it has always been a very good practice to be attached to, until about two years to eighteen months ago it has gone down hill fast and now to try and get an appointment is like trying to win the lottery. My wife popped in on Monday with the reply from the receptionists there are no appointments and the two week advance bookings have all gone please ring at 0800 in the morning. Tuesday morning rang and after getting in the queue she was told that she was 54th in the queue so by staying on the phone she eventualy spoke to a receptionist at 0850 some 50 minuts later and was greeted with the usual comments there are no appointments available. So Wednesday she tries again not so bad this time as for the queue only 30 waiting but yet again no appointments available. Today is Thursday and she will be trying again, as she starts work at 0700 she has to phone from work and sit on the phone the whole time. I was informed that Alvaston Medical Centre has more than 12000 patients its no wonder its impossible to get an appointment and of course they are still taking on new people with the new estate being in our catchment area so this will make it even more impossible to see a doctor, at this moment in time this Centre is not fulfilling its duty of care and if someone could explain to me what we are supposed to do when trying to get advise or an appointment from a doctor from this surgery? We are told not to go to A&E unless you are on deaths door as they are in melt down but am unable to get an appointment at our local Medical Centre, its getting near 0800 so its back on the phone again and am not holding out for any good news regarding getting an appointment, but you never know.