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Written by a patient
16th August 2017


I know many reviews centre around the reception staff being rude and unhelpful and whilst I agree they're not particularly friendly or sensitive I do find they always get me an emergency appointment for my son when I need one so for that I'm grateful. My issue is more with the GP's in the surgery. My last two experiences were awful (two different doctors) who were unsympathetic and insensitive. On both occasions I was distressed for very good reason and they were both cold and dismissive. After this mornings encounter where I was told if I was going to miscarry it would just happen and asked why I felt I needed a referral for a scan even though I had clearly stated my symptoms (I've also had a previous miscarriage so unfortunately have been here before). I will now be looking to move to a different surgery. I get how busy they are and have procedures to follow but they make patients feel as though we're wasting their time. I'm disgusted that this service is considered as 'care' for the community and I think doctors in the surgery need to consider why they got into medicine in the first place.

4th September 2017
Response from Allerton Medical Centre

I am so sorry to hear how you feel after your recent appointments. I be very grateful if you could feel able to contact me in confidence at the practice so that we can discuss these events in more detail. We have no wish for any patient to be left feeling the way that you have described. I would really like to understand your experiences and so that we can learn from them. Lindsay, Business Manager

Recommend
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