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Acreswood Surgery 2020-09-04 Person 1 5 0

One Friday morning, I rang on behalf of my mum who was 80. She had just (9 days prior) finished chemo & radiotherapy treatment. She had a reaction to the codeine pain killer so I rang and asked for a different medication for her - I explained the reaction in great depth to the receptionist and was astonished when collection her prescription at the chemist to see another codeine based tablet! the pharmacist advised against her taking this as she had already shown a reaction to it so I went round directly to the surgery to request another prescription. The receptionist (different from the one on the phone that morning) spoke to the doctor who advised me to give my mum the tablets they had prescribed and ring 111 or an ambulance if she had another reaction! I told the receptionist (who was very apologetic) that he needed to write another prescription which he eventually did! the following Monday morning my mum wasn't well - I again rang at 8:30am for a home visit - I was told that doctor would decide if a home visit was necessary and I would receive a call back - again, I gave my mums medical history. I eventually rang the hospital and was advised to take her in where she was immediately admitted and given IV medications. whilst at the hospital, we eventually received a call back from the doctor - I told them it was too late and she was now in hospital! She died a few days later from sepsis. I would avoid this surgery if you value your life. 6 days after she passed away, I received a call from her doctor to discuss her nutritional requirements during her recovery - it was a little too late!

Look at a patients age, medical record and needs when making call backs - to leave my mum for 4 hours (probably put at the bottom of the call back list) is disgusting and pure neglect!