Acreswood Surgery

Acreswood Surgery 2020-09-04 Person 1 5 0

One Friday morning, I rang on behalf of my mum who was 80. She had just (9 days prior) finished chemo & radiotherapy treatment. She had a reaction to the codeine pain killer so I rang and asked for a different medication for her - I explained the reaction in great depth to the receptionist and was astonished when collection her prescription at the chemist to see another codeine based tablet! the pharmacist advised against her taking this as she had already shown a reaction to it so I went round directly to the surgery to request another prescription. The receptionist (different from the one on the phone that morning) spoke to the doctor who advised me to give my mum the tablets they had prescribed and ring 111 or an ambulance if she had another reaction! I told the receptionist (who was very apologetic) that he needed to write another prescription which he eventually did! the following Monday morning my mum wasn't well - I again rang at 8:30am for a home visit - I was told that doctor would decide if a home visit was necessary and I would receive a call back - again, I gave my mums medical history. I eventually rang the hospital and was advised to take her in where she was immediately admitted and given IV medications. whilst at the hospital, we eventually received a call back from the doctor - I told them it was too late and she was now in hospital! She died a few days later from sepsis. I would avoid this surgery if you value your life. 6 days after she passed away, I received a call from her doctor to discuss her nutritional requirements during her recovery - it was a little too late!

Look at a patients age, medical record and needs when making call backs - to leave my mum for 4 hours (probably put at the bottom of the call back list) is disgusting and pure neglect!

Acreswood Surgery 2019-12-13 Person 1 5 0

I made a request for an emergency appointment for my 7 year old daughter and this refused by Dr. Rawson today Monday 9th December 2019. Instead advice given was to use paracetamol/ibuprofen and fluids. I called at the earliest opportunity (as is the way with emergencies). Anyhow any information given re timings of emergency calls and how they are dealt with is : 1. Inconsistent. Changes on different occasions depending on day and staff member. 2. Incorrect. Does not tie in with the medical need being an ‘emergency’. I could not have foreseen the emergency and could not have phoned between 8am and 9am for an emergency appointment having not had the emergency yet. I was surprised that all “emergency” appointments could be booked up by 9am when emergencies surely happen throughout the day and the surgery remains open until 6.30pm. My call was at my earliest notification around 1pm. In all the years we have used different GPs at different addresses we have never been refused an appointment for ourselves let alone a young child. My complaint sets out a few points. What is the point of emergency appointment and its procedure if the emergency is to be noted with you by 9am at its cut off. I am by health professionals who I know that no child under 12 should be refused an appointment. GP practices which fail to provide a sufficient number of surgery appointments to meet the reasonable needs of their patient populations are probably acting in breach of the contractual requirement to provide services to “meet the reasonable needs of its patients” and could find that NHS England serves a Remedial Notice to require them to extend the number of surgery appointments. My complaint will be followed up.in writing.

Acreswood Surgery 2017-12-05 Person 2 5 0

Terrible management. Calls never returned, decision makers always on leave/ lunch/ in a meeting/ hiding under the desk. Reception staff even sound apologetic at how unprofessional management is. Avoid this medical practice if at all possible.