Acorn Group Practice 2016-04-25 Person 1 5 0

Quite possibly the rudest receptionist's ever! When ever calling they don't even give you the opportunity to talk before saying 'Hold on' and then leaving the phone on the side for over 10 minutes. Whilst the doctors are very friendly and helpful, the receptionist's seem to make things as difficult as they can for their patients and show absolutely no compassion for them treating them like an inconvenience rather than human beings who actually have health issues and requiring help. I think training is needed in order to teach them how to communicate with patients. Patients aren't calling to be a nuisance, they are calling because they need medical care! We were promised an urgent call back the other week and even when we chased up were rudely told we will have to wait and we 'may' be called back the same day despite the urgency. After 4 hours the doctor called and after explaining the same situation to him was told it was indeed urgent and I had to get off the phone and call 999 for an ambulance immediately. This is just one example of many problems with this surgery over the last year. I really hope the staff there do not ever have to experience what we have when they need medical help