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Written by a patient
28th February 2019


Only on the day appointments are available, by phoning (impossible to get through) or by waiting outside for the surgery to open. I went down today at 8.a.m to be told there are actually no appointments available today. If I urgently need an appointment I would need to go to their "hub" at Sheen lane in Richmond. My need for an appointment is not urgent so I asked if I could book a non-urgent appointment. At first I was told these were not bookable in advance, then I was told the next one would be on March 21st, 22 days later. What on earth is going on? It is such a shame as the doctors are great, but what is the use if you can't actually get to see one.

Recommend
Involvement
Cleanliness
Staff
Appointment