Acorn Group Practice 2016-04-25 Person 1 5 0

It is really difficult to get an appointment at this surgery. When you call you are lucky when you only have to wait 5 minutes to speak to someone. I had to wait 22 minutes listening to music until somebody answered my call only to tell me that there are no appointments left for the week. They do say call at 8:30 in the morning but I had to try 21 times only to get through and then had to wait a further 15 minutes listening to music. On top of that the reception staff are rude to you on the phone, seriously people that call the surgery need help and you are rude to them. Once I called them and thought I was lucky because they answered my call within 3 minutes. I spoke to a receptionist said why I was calling but didn't mention my name. The reply was: O.K. hold on. And the phone was put down. I could hear typing and talking, people answering phones. I even said 'Hello!?' three times but no answer. And 12 minutes after 'O.K. hold on.' they hung up on me. So I had to call again. The doctors have been very helpful but you are lucky if you get past the receptionists.