Whitefields Surgery

Receptionist rude Refused to provide adequate or even basic care, literally refused, stating 'we are busy' Practice manage hostile and intimidating Doctors can be hit and miss, some OK, some are a little dismissive and patronising Very poor system during pandemic for reception, receptionists are rude at the best of time but now patients are expected to queue outside the receptionists have a god complex leaving patients waiting for long periods of time with no clear way of addressing simple issues that may not even require entering reception No care or concern for patients

Nurse appointment with Kate Blackwell who was caring and friendly as always. I was once again impressed by her knowledge, efficiency and proactive treatment.

The diagnosis was explained very clearly in terms that were easy to understand. I was made to feel completely at ease and all my questions were answered and explained clearly.

Sarah Barker is brilliant! Friendly, approachable and totally professional!

Joe nurse has treated me very well and allowed to speak and acknowledged and advised me well for the treatment.

I am not happy that when I arrived at the surgery I had to wait over 45 mins to actually to be seen. This is poor as my appointment was only a two minute appointment, not a happy patient.

Agnes is so lovely - like a ray of sunshine on a very rainy day! :-).

Super service - great care and knowledge. Heartily recommend. Nurse Agnes Russell.

Standard of service today.