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Scotstown Medical Centre

Cairnfold Road, Bridge of Don, Aberdeen, AB22 8LD
starstarstarstarstar

2.1 | 5 reviews

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Review

 

After over an hour on phone I gave up and decided to visit surgery just to get a nurse for a blood pressure check but was told I have to go online or phone again next morning,even when I tried on line it was fully booked,absolutely appalling service

Suggested improvements
  • Get more people to answer phones or somehow you can leave a message for someone to phone you back

16th April 2025 | Written by patient


over an hour on the phone in a queue thanks to some weird policy regarding making appointments with doctors, even for a phone consultation. Was subsequently advised a phone consult at a date 3 wks later . This is not why I called for an appointment to see a doctor. Abysmal practice.

Suggested improvements
  • anything, seriously ?

16th November 2024 | Written by patient


Surgery is a toxic environment to work in

Suggested improvements
  • By closing down the practice

21st March 2024 | Written by staff


Appalling level of service. Spend most of the day on the phone in a queue. Crazy policies regarding making appointments with doctors, even for a phone consultation. Just get excuse after excuse from them.

Suggested improvements
  • Better management would help Better processes needed Better call handling system required!!!

4th July 2023 | Written by patient


First visit. Ongoing medical needs progressed, referral to cardiologist and eye doctor. Immediate medical needs processed with follow up appointments. Courteous and pleasant doctor. Receptionist was pleasant. Lovely roomy surgery

Suggested improvements
  • Based on my initial experience, nothing. Far better than my previous surgery in Bexhill on Sea, East Sussex

3rd November 2022 | Written by patient



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