Ms Tahmina Pearsall 2018-09-11 Person 5 5 0

My experience with Whipps Cross Eye Treatment Centre for cataract surgery. My first consultation day was long- however, all the support staff were a joy… My overall impression is that the Patient always comes first. All the staff, from tea lady, ophthalmic nurses/technicians to my consultant surgeon, treated me with high professionalism and a warmth I wasn’t expecting. I was particularly taken and reassured with Miss Tahmina Pearsall’s (consultant surgeon) direct, no nonsense and empathetic way of communicating with me and equally her team! Operation day was also revelatory- you could really see the team are highly motivated in giving the best service they can, with humour and warmth. The operation lasted (approx.) 20mins and the only thing I didn’t particularly like was the very, very bright light, which I could not escape, and constantly in the background Miss Pearsall’s soothing voice, calming me throughout the whole process. Time will tell whether my operation has been a total success as I am only on day one post operation and the other eye will need to be operated. Yet I am extremely optimistic that my operations will give me benefits. This optimism is because my whole experience of undergoing eye surgery at Whips Cross Eye treatment centre has been very positive. The whole team are amazing, bearing in mind the difficulties with all the cuts they must be facing- this is an example of how brilliant the NHS can be.