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Ms Emma De Sousa 2023-07-12 Person 5 5 0

I saw Ms De Sousa recently for a suspected lump in my breast. She was warm, friendly and really put me at ease. She was very clear with her questions and initial thoughts. She also told me what she she was writing in the form she was filling out for further tests, including the meaning of certain codes she was using. I understood exactly what was going on at all times. Thankfully everything was fine and I required no further treatment but Ms De Sousa was really understanding about why I was concerned in the first place and reassured me that she was happy to deal with any concerns in the future.