Ms Codruta Neumann 2018-10-03 Person 5 5 0

I have skin allergies that has caused problems with infections in my ears Ms Neumann realised the antibiotic drops that I was being treated with was possible making the problem worse, which was confirmed when she arranged for me to be allergy tested. Ms Neumann then fought hard for me to receive antibiotics that contained alternative ingredients. I visited the William Harvey weekly whilst Ms Neumann worked with a colleague to maintain the external ear canal and my hearing, unfortunately this was not possible. I have now received a Soundbridge, which is new technology available, this involves an operation with an implant being attached to my skull and inner ear. Ms Neumann explained all the options to me and I was given to to decide what would be the best option for me. On the day of the operation Ms Neumann spent time with me before the operation and after to explain what would happen and then reassure me that everything went well. The care I received from Ms Neumann has been more than I would have expected from a consultant surgeon. I also know that had I not received treatment from Ms Neumann I would not have been fortunate enough to now have the Soundbridge. This has made a tremendous difference to me, as even the other hearing aids I tried they did not give me the confidence I now have in some situations.