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Ms Neumann is internationally renowned so, against the advice of another ENT Consultant who was reluctant to perform a tympanoplasty because of my age, I was confident that I was in safe hands with her. Consequently a long-standing ear problem has been resolved. Ms Neumann took immense care throughout to explain the procedures to me, to show me ‘before and after’ photographs, and to answer all my questions. I cannot speak too highly of her.