Share review of Ms Avril Chang

Ms Avril Chang 2019-12-09 Person 5 5 0

Ms Chang saw me at short notice, due to the severity of my symptoms. She conducted a full consultation, took my history, ordered blood tests and gave me antibiotics as an interim measure while she scheduled emergency surgery for the following week. She explained everything to me carefully and made sure all my questions were answered, taking into account ongoing medical conditions; for a first surgery I went in feeling very relaxed and in control. I knew exactly what to expect before, during and after. On the day of surgery she came to see me again to get consent and offered an opportunity to ask more questions. She let me tell her what the procedure and risks were as I remembered it, which proved very helpful in feeling in charge of the whole process (and to correct anything erroneous). She was there when I woke up from the anaesthesia and immediately gave me an update on the situation and how it had gone, as well as my expected release day and answered any questions I had. She said she would visit again in the morning the day after and was promptly there at 9 to see how the night had gone. She was very quick to address any discomfort on my side and was happy to take my guidance on whether I should be discharged or not. She visited again at 12 to check on my progress and we agreed to discharge me. I spoke to the nurses about the quality of her work and all informed me that she's extremely efficient, always visiting patients as soon as possible so everyone knows what the plan is and there is no waiting around. They also pointed out that her patients normally go home as planned and that no complications come up. I have a large tattoo which Ms Chang left untouched, choosing to cut just above it and using wound glue rather than stitches so as to avoid scarring in future. I'm extremely grateful for her excellent practical skills, bedside manner, and emotional intelligence in working with her patients. I would recommend Ms Chang to anyone having surgery done, and especially for any patients who suffer from a mental health condition.