Mrs Amtul Carmichael 2018-04-23 Person 5 5 0

I cannot thank the staff enough for their warmth, compassion, understanding and excellent fast service this morning. This morning I arrived without an appointment having been told by told the Acute Assessment Unit on Saturday I would be seen by Derby hospital, when I rung this morning Derby were unable to help. Burton however although explaining I should not have been told this agreed to see me and carried out an ultrasound. I waited 9hrs on Saturday and the messages received were very unclear hence me arriving this morning very confused and desperate for help. The breast care unit were organised, clear, quick and quickly reassured me that the scan did not show a cyst which needed draining or something more sinister and hopefully the blocked duct should clear. This reassurance has meant I am able to contiybreast feeding my son with confidence and has given me peace of mind. The breast care unit moved things around so that I could be reassured and know what action I needed to take. The staff were all reassuring, kind and caring, I didn’t feel like a number I felt like an individual whose care was important. Jacque Woolley, Dr Bagnall and Shelley Sherman were incredibly sensitive and understanding and I cannot explain my gratitude. Thank you