Mr Ziad Harb 2023-08-01 Person 5 5 0

Mr Harb was the easiest medical person ever to talk to. Everything he asked or explained was very clear and very easy to understand. He knew exactly what was happening from my notes and Xrays even though we had never met. I have not had a helpful experience recently with a GP at my surgery who basically dismissed me. It was the most enormous relief to meet Mr Harb, smiling, relaxed, personable, totally understanding, concerned and caring. He explained I needed an operation on my toe to remove an infected screw, realised this was why I've been really unwell since last November which no-one picked up on despite blood tests, and because he was going to be away for 3 weeks decided it was in my best interests to get me seen asap. He phoned a colleague at another hospital (even though he knew it was his day off!), clearly had a really good relationship with this consultant, explained my situation and asked if I could be transferred to his list this week. Within two hours of leaving the hospital phoned me and confirmed I'm down for the day surgery this Friday (3 days away). I am SO relieved and SO grateful to Mr Harb. I even told him that if it weren't inappropriate I would give him a big hug! He smiled! So many doctors and consultants are somehow distant and somehow a bit superior, he was so approachable, on my level as it were, and very humble.