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Written by a NHS patient
17th March 2021


Mr Agrawal was the trauma surgeon that attended my son following a serious car accident leaving him with multiple fractures to leg, arm and wrist (with other injuries elsewhere) requiring many operations over a period of about a week. I was at the hospital with my son every day, not realising who this unassuming man in green scrubs was, although I noted his interest and care, even visiting the ICU to check on progress while he was in a coma. Having identified him as the surgeon, I struck up a respectful and appreciative friendship and soon found him to be very personably and he communicated readily, freely and frankly. This means a tremendous lot when you are struggling to process not only the grief and trauma of seeing your son smashed up but also what was happening to him medically, and trying also to anticipate what the future held for him! Of course, while Mr Agrawal was the trauma surgeon, a whole raft of professionals were involved and as far as I could see, the team work was very impressive. His quiet manner, ability to listen (and 'hear'!), respect for other professional opinions yet preparedness to express his own with humble firmness drew out our respect, appreciation and trust. Throughout the recovery process we have continued to receive the same level of interest, care and attention from him. My son's recovery has been far better than expected and while he has further yet to go, we are indebted to Mr Agrawal (and his team) for the excellent result. I have no hesitation in recommending him.

Recommend
Trust
Listening