I met Mr Masannat and his team a few weeks ago. I was very grateful to Mr Masannat understanding my concerns. Previously, I have had to attend the clinic for regular mammograms and check ups every year. I was then told the policy had changed, and I did not have to attend for another 5 years. I did not really understand the rationale for this change given an underlying condition. In fact, if anything, I felt I was an inconvenience and wasting time. As there was a change I was referred by my GP. Mr Masanat explained things well, reassured me, and also provided a check up plan for the future that made complete sense. I left the clinic with a completely different feeling following my appointment with Mr Masannat - he listened and he cared.