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Written by a NHS patient
12th December 2023


I fell hard on my chin and broke a bone in my jaw resulting in my upper and lower teeth being out of alignment. A week later I was sitting in clinic 8 waiting to be seen and feeling very anxious, worried that I would have to make a decision that I didn’t feel capable of making. I also knew the NHS was under tremendous pressure. But I had no need for concern because on entering the consulting room Mr Santhanam introduced himself with a warm and welcoming smile. I was instantly put at ease. Mr Santhanam explained everything and guided me towards the only sensible way forward. I left the clinic relieved and confident I was in safe hands. The operation was a complete success, my bite has been restored and I am now able to eat solids again. Despite the unfortunate circumstances it has been a positive experience and a real privilege to have met and been treated by such a kind, inspirational man and excellent clinician. I have now seen Mr Santhanam and his enthusiastic team for the last time. I will be eternally grateful.

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